Heather Johnston, LCSW

COVID-19 Policy

Staring in May, I will be transitioning back to in person sessions for those who are able, and would prefer to be seen in person. Please be aware, several insurance companies are still covering cost shares for telehealth but may not for in person sessions. 

Also, being seen in person means that I may have to share information with the health department if there is a person who you may have come into contact with in my office who tests positive for COVID. I will only provide the absolute necessary information so that they can contract trace, but please be aware of this risk. 

Facemasks are required at all times while in the office. Parents can wait in the waiting room, but the waiting area is limited to one person per child. I will continue to provide telehealth for those who prefer it. 

If you are having ANY symptoms, please let me know and we can move that weeks session to telehealth or cancel.  If you need to cancel due to illness, there is no late cancellation fee. Thank you in advance for your cooperation.

If you would like to be seen via telehealth:

The software I use for scheduling and billing also has a fully integrated HIPAA compliant telehealth platform. Simple Practice video sessions can be used on a computer, smartphone or tablet. There is an app in the iTunes store, and the Google store labeled “Telehealth by Simple Practice”.  The app is free to download and use. 

You will get an email with a link to the session on the day of your appointment. You simply click on the link in the email, it will automatically open in the app if you are using a smartphone or iPad with the app. If you choose to use your PC, you can click on the link on your email and the video session will open in a new window. You add your name and then you can join the session. You can also access the link to the appointment through the portal by clicking on the link to that days appointment. 

It is important that if your child is being seen "alone" with me, that they have access to a quiet and private place to talk. In my office, I use white noise to dampen sound outside of the door. At home, you could turn on music or have the TV on in the other room. I will have access to my phone, so I can text parents if I need you to join us.